1. Who Can Drive
• Only the Renter, and anyone else named on the booking and approved by the Owner in advance (an "Additional Driver"), may drive the Vehicle. Handing the keys to anyone else during the rental is a serious breach of this Agreement and cancels the Renter's cover under Clause 4.
• The Renter and any Additional Driver must be between 21 and 85 years old and have held a full (not learner or provisional) driver's license for at least 12 months, unless the Owner agrees otherwise in writing beforehand.
• The license must be current, valid for the class of the Vehicle, and free of any condition or restriction that would prevent ordinary use of the car.
• The Vehicle must not be driven by anyone whose license is suspended, cancelled, or has been suspended or cancelled at any point in the previous three years, or by anyone who has given the Owner a false name, address, age, or license detail.
2. Fees & Payment
The rental fee is payable either in full or partial at the time of booking and remaining at the time of vehicle collection, unless the Owner agrees to different terms in writing. A booking is only locked in once payment (or an agreed deposit) has been received and confirmed by the Owner.
If a payment is late, the Owner may pause or cancel the rental until the account is brought up to date.
The Renter is responsible for all tolls, parking and traffic fines, and any administration fee the Owner incurs in passing on driver details for an unpaid toll or infringement.
3. Security Deposit
• A refundable security deposit of $300 is payable at the time of booking. This will be collected together with rental at the checkout.
• The deposit is held against unpaid fees, damage, fines, excess kilometer charges, and cleaning or refueling costs arising from the rental.
• Provided the Vehicle is returned on time, undamaged (beyond fair wear and tear), clean, and with the agreed fuel level, and all amounts owing have been paid, the deposit is refunded within 7 business days of return.
• Where the cost of any damage or unpaid amount is more than the deposit, the Renter agrees to pay the difference within 14 days of receiving an invoice.
4. Damage Cover & Excess
If the Vehicle is damaged, stolen, or involved in an accident during the rental, the Renter's maximum liability is capped at the damage excess below — provided the Renter has met their obligations under this Agreement (including the reporting requirements in Clause 8) and the incident wasn't caused by a breach described in Clause 7.
Standard damage excess: $5,500Single vehicle incident excess: $2,000
Where a Renter or Additional Driver is aged between 75 to 85 years, an additional excess of $1,000 applies on top of the standard excess. Windscreen and tyre damage are charged at the actual repair cost and are not covered by the excess cap.
There is an option to reduce damage excess to $1,500 (age 21-24) , $1,100 (age 25-74), $1,750 (age 75-85), if you buy damage excess reduction product at time of booking.
The damage excess is payable within 24 hours of the incident being reported, unless the Owner agrees to a payment plan in writing. Until it is paid (or a payment plan is in place), the Renter has no benefit of the excess cap and remains liable for the full cost of repair.
5. What Damage Cover Doesn’t Include
Regardless of the excess paid, the Renter remains fully responsible (with no cap) for loss or damage that results from:
• a breach of Clause 1 (unauthorised driver), Clause 7 (prohibited use), or any other major breach listed in Clause 11;
• deliberate, reckless, or criminal conduct by the Renter, an Additional Driver, or anyone they allowed to use the Vehicle;
• driving through flood water, salt water, or on a beach, riverbed, or other area the Vehicle isn't built for;
• using the wrong fuel type;
• damage to the underside of the car from kerbs, speed bumps, or rough surfaces, or damage above windscreen height from low branches, car parks, or roof racks;
• goods or property carried in or on the Vehicle that are lost, stolen, or damaged, or that damage the Vehicle because they weren't secured properly;
• loss of keys, remote entry devices, or accessories, which are charged at full replacement cost.
Note: Personal belongings left in the Vehicle, and personal injury to the Renter or passengers, are not covered under this Agreement at all — the Renter should arrange their own contents and travel/accident insurance if that matters to them.
6. Renter’s Responsibilities During the Rental
• Keep the Vehicle locked when unattended, and keep the keys or remote with you at all times — never left in the car.
• Take reasonable care of the Vehicle: check tyre pressure, oil, and coolant periodically on longer rentals, keep it under its rated load, and make sure anything carried is properly secured.
• Tell the Owner as soon as possible if a warning light comes on or the car develops a fault — continuing to drive after ignoring a warning light shifts responsibility for any resulting damage to the Renter.
• Never arrange your own repairs, towing, or salvage without the Owner's prior written OK, except where emergency roadside assistance is genuinely required.
• Give the Owner at least 7 days' notice of any change to your contact details for the duration of a longer-term rental.
• Return the Vehicle reasonably clean, in the same mechanical order it was provided in (fair wear and tear aside), with all accessories and equipment it came with. A cleaning fee of $100 will be charged in case the vehicle returned in dirty condition.
7. Prohibited Use
The Vehicle must never be driven:
• by someone affected by alcohol or drugs, or over the legal blood-alcohol limit;
• dangerously, recklessly, or in a way that breaches road rules in a substantial way;
• for any illegal purpose, or to carry illegal goods or substances;
• for ride-share, taxi, or paid-passenger use, or to tow another vehicle or trailer, unless specifically agreed with the Owner beforehand;
• in a race, rally, hill climb, or any competitive or off-road event;
• off-road, on an unsealed track, through a flooded or closed road, or anywhere the Owner has specifically excluded;
• while unroadworthy or unsafe, or beyond its rated passenger or load capacity;
• with a hand-held phone in use by the driver, other than hands-free navigation or calls with the phone properly mounted.
The Renter also agrees not to modify, re-badge, sub-let, or attempt to sell or pledge the Vehicle, and not to smoke (including vaping) inside it.
8. Accidents, Breakdowns & Theft
Breakdowns
If the Vehicle breaks down through no fault of the Renter's, contact the Owner as soon as possible to arrange assistance or, where relevant, a roadside call-out. The Owner isn't responsible for costs arising from a flat battery, a lockout, or a tyre change caused by driver error, or for any loss of income, missed plans, or other flow-on loss connected to a breakdown, to the extent the law allows that to be excluded.
Accidents
If there's an accident, the Renter (or Additional Driver) must, as soon as it's safe to do so:
• exchange names, phone numbers, and insurance details with anyone else involved;
• take photos of the scene, all vehicles' registration plates, and the damage;
• get contact details for any witnesses;
• avoid admitting fault or promising to pay for anything at the scene;
• notify the Owner within 24 hours and provide a written account of what happened;
• notify Police where anyone is injured, the other driver leaves without exchanging details, or the other driver appears affected by drugs or alcohol.
Theft
Theft of the Vehicle must be reported to Police and to the Owner as soon as it's discovered.
Delaying any of the above, or not cooperating with the Owner's follow-up questions or insurer, reduces or removes the Renter's benefit of the damage excess cap in Clause 8, to the extent that delay makes it harder for the Owner to investigate or recover costs.
9. Late Return, Recovery and Excess Kilometers
Returning the Vehicle more than 30 minutes late without the Owner's agreement incurs a late fee of $25 per hour, up to a full day's rate, and a further full day's rate for each additional day it's overdue. If the Vehicle is more than 24 hours overdue and the Owner can't reach the Renter after reasonable attempts, the Owner may treat it as stolen and report it to Police, and may recover it by any lawful means, with the Renter responsible for the Owner's reasonable recovery costs.
300kms are included within the rental contract. Additional distance will be charged at the rate of $0.25/km and shall be adjusted from the deposit amount.
10. Cancellation & Ending the Agreement
• The Renter may cancel a confirmed booking by giving at least a day notice; cancelling later than this, or not showing up, may forfeit some or all of the deposit or fees already paid.
• The Owner may end this Agreement immediately and take back the Vehicle if the Renter seriously breaches this Agreement (see Clause 11), falls behind on payment, or uses the Vehicle unlawfully.
11. Serious Breaches
Breaching any of the following is treated as a serious breach of this Agreement and removes the Renter's benefit of the damage excess cap in Clause 4 entirely, in addition to any other consequence set out elsewhere in this Agreement: Clause 1 (who can drive), Clause 6 (keeping the Vehicle locked, taking reasonable care, and reporting faults), Clause 7 (prohibited use), and Clause 8 (accident and theft reporting). Where a serious breach occurs, the Owner may also decline to accept future bookings from the Renter.
12. Condition Report
A short Vehicle Condition Report — noting the car's condition, odometer reading, and fuel level — is completed and agreed by both parties at pickup and again at return, and forms part of the Agreement.
13. Vehicle Ownership & Security Interest
The Renter has no ownership interest in the Vehicle beyond the right to use it for the agreed rental period, and must not attempt to register any interest in it. This Agreement may give rise to a security interest in the Renter's obligations under the Personal Property Securities Act 2009 (Cth), which the Owner may register if needed to protect their position.
14. Privacy
Any personal information collected from the Renter is used only to manage the booking and this Agreement, and is kept securely and not shared with third parties except where the law requires it or it's needed to process a claim, fine, or toll notice. If a GPS tracker is fitted to the Vehicle for safety and recovery purposes, the Renter consents to its use by signing this Agreement and must not interfere with or remove it.
15. Liability
To the extent the law allows, the Renter agrees to cover the Owner for any loss, damage, fine, or third-party claim that comes from the Renter's use of the Vehicle during the rental, except where that loss is caused by the Owner's own negligence or a fault in the Vehicle that already existed before pickup. Nothing here cuts across any right the Renter has under the Australian Consumer Law that can't be excluded by agreement.
16. Whole Agreement
These rental terms & conditions, together with the completed Vehicle Condition Report and any signed booking confirmation, forms the complete contract ("Agreement") between the vehicle owner ("Owner", "We", "Us") and the person hiring the vehicle ("Renter", "You"). It applies from the moment the Renter accepts a booking and continues until all obligations under it — including payment and return of the vehicle — have been met.
This Agreement is governed by the law of New South Wales, and nothing in it takes away any guarantee or right the Renter has under the Australian Consumer Law that cannot lawfully be excluded.
Definitions
Accident means any unplanned event — a collision, rollover, hitting an object or animal, or weather-related damage such as hail — that causes damage to the Vehicle or a third party's property.
Additional Driver means a person other than the Renter who is named on the booking and approved in advance by the Owner to drive the Vehicle.
Damage excess means the capped amount the Renter is responsible for under Clause 4 following an accident, theft, or attempted theft, subject to the exclusions in Clause 5.
Serious breach has the meaning given in Clause 11.
Vehicle means the car described in the rental agreement, including its keys, accessories, and any replacement vehicle the Owner provides in its place.